As COVID-19 cases continue to spread, this is the time to check in with your underwriters and strengthen your relationships.
Keep in mind that your underwriting contacts may be extremely busy preparing for the full impact of COVID-19 in your area.
Here are some suggestions when you contact them.
Express your concern about how they are doing.
Ask how the virus is affecting their business or how they might feel if COVID-19 becomes more prevalent in your area.
Find out what they are doing to reinforce their relationships with their customers.
Are they having to cancel performances or events, or is it business as usual for now?
If they are shortening their hours, or if they have products or services that are critical for their customers to have during this time, ask how they are reaching their customers and prospects with that information. Their responses will give you some idea of how to help them.